Support
We're here to help you get the most out of Candle Master.
Contact Us
For any questions, issues, or feedback, reach out to us at:
[email protected]We typically respond within 24-48 hours.
Frequently Asked Questions
What is Candle Master?
Candle Master is a trading simulator game where you practice stock trading using real historical market data. You trade "blind" — meaning you don't know which stock you're trading until the game ends. It's designed to help you learn market patterns and develop trading strategies in a risk-free environment.
Is this real trading?
No. Candle Master is purely an educational simulator. No real money is involved in trades. The app uses historical stock data for simulation purposes only. It is not a financial advisor or brokerage.
How do I install the app?
Candle Master is available as a Progressive Web App (PWA). Visit https://app.candlemaster.app on your mobile browser and follow the installation guide to add it to your home screen.
What's included in PRO?
PRO unlocks 500+ legendary stocks (worldwide), 250 trading days per game, all chart themes, the full Candle Academy, Position Calculator, Crisis Event mode, and more. See our pricing page for details.
How do I upgrade to PRO?
Open the app, go to your Profile, and tap "Upgrade to PRO". You can choose between a Monthly subscription ($3.99/mo) or a Yearly plan ($19.99/year — save 58%).
How do I cancel my subscription?
Web (PWA): Contact us at [email protected] to cancel your subscription.
iOS: Go to Settings → Apple ID → Subscriptions → Candle Master → Cancel.
Android: Go to Google Play Store → Payments & Subscriptions → Subscriptions → Candle Master → Cancel.
Can I get a refund?
Web (Stripe): Contact us within 7 days of purchase at [email protected].
iOS / Android: Request a refund through Apple or Google's refund process respectively.
I found a bug. How do I report it?
Please email us at [email protected] with a description of the issue, your device type, and any screenshots if possible. We appreciate your help in improving the app!